Online 1on 1 hot chat

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A server’s down, a deploy failed, there’s a crisis that truly demands a group’s immediate attention. Having a chat room where you can just say good morning, let people know you’re out for lunch, and generally just feel part of something is a powerful counter to cabin fever. Following group chat all day feels like being in an all-day meeting with random participants and no agenda. You hear it from people all the time — it’s exhausting.There are a variety of ways to get this instant information to people, and piping it into a high priority chat room or channel is definitely one of those ways. Constant conversation, constant chatter, no start, no end. At its very core, group chat and real-time communication is all about now.And we’ve since rolled group chat and instant messaging (we call them “pings”) into the all new Basecamp 3.As a company, we’ve been around group/business chat longer than just about any other company in business today.This encourages people to watch rooms/channels all day to see if a conversation comes up that they feel like they need to dive into.Thinking a line at a time rather than a thought at a time.

This ties back to many of the points above — “right now” is rarely the moment to both have the discussion and come to a conclusion. Discussing something in a chat room is like being on the shot clock. But then another person tosses in a drive-by one-liner comment that takes the conversation in a new direction — and often not a good one.Problem is that chat window is a black hole for your attention — constantly pulling your gaze, constantly chipping away at your focus.Playing whack-a-mole with unread indicators across dozens of rooms/channels causes manic context-shifting.There’s a small window of time to be heard before the point you want to respond to scrolls away. Then someone else comes in and tosses their 2 cents in.So people often just yell something out just to be heard. An accelerating conversation leads to shallow sound bytes and talking points — no different than talking heads on TV that only have 3 minutes to make their point before the segment ends. The original folks begin to lose control of the conversation.

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